Nicolette in Milton

My husband and I were finishing our basement and were looking for a trim company that would wrap 2 posts (made up of 3 2x6's) with columns. We found Elite Mouldings online and liked what we saw so we drove out to Woodbridge where we met Linda and Linda went through several options with us. We finally decided to have wainscotting at the bottom of the post (since it's attached to a knee wall) and the top part of the post will be wrapped in 1/2 square column. Linda told us to finish the drywall for the bottom half since that was required to come in and complete the wainscotting. She also told us that by the time we order, we can get our installation done 2 weeks later. On December 5th I ordered our wainscotting and columns and asked Bill, the sales rep, when he could come out to measure. He told me "Milton is so far and it would save him a trip if we just did the measuring ourselves and sent him the measurements" and if we could also take a picture of the posts and send it to him so he knows what it looks like. That's when I should have cancelled the order but I didn't. What sales rep is too lazy to come out and do measurements?????? So my husband took a picture, measured everything and e-mailed it to Bill. I'm expecting to hear from him after 2 weeks since Linda told me that's how fast their turn around is and once 3 weeks went by I e-mailed Bill and he told me they're going on shutdown until after the New Year so I won't be getting anything until January! Great! So much for the New Year's party I would be having in my basement. After the New Year, Ahmed contacted me and set the installation date for January 16th. When the installer came, he came with wrong sized pieces and was complaining about the wrong measurements.....well, that's what you get when your own sales guy won't come out to do his job. So, back to the drawing board we went and we had to wait another two weeks....we set the new installation date for January 27th (and that was only because I yelled at them for having me wait for almost two months when initially it was supposed to be 2 weeks). On the 27th, the installer came again and added the pieces. To my shock, it wasn't what Linda told us at all. Rather than it being two seperate pieces (pillar on top, wainscotting at the bottom), the installer had ONE big piece that he put over the existing drywall at the bottom and it went all the way to the top....so now we have 1/4 inch gap on each side of the posts on top because he built over the drywall....which makes the top cap severely stick out from our beam at the top. On top of that, the wainscotting which was supposed to finish at the knee wall, continued 1 foot above the knee wall and now we have a floating cap. Not to mention the cracked T mould in our floor that the installer broke when installing, the pieces he cut that didn't quite fit so he filled them with caulking, and the cracked drywall on either side. The only reason I'm giving a 1 to this company (or it would be a 0) is because Ahmed in Operations listened to our concerns and when we asked if we could get some sort of reimbursement, he only gave us $100....hmm...doesn't seem right when you're paying almost $1800 for a job that was never done right from the beginning. I will NEVER hire this company for any of my trim work and I strongly advise you to do the same. You will be very disappointed.