In our brand new home we were experiencing a leak in the ceiling above our foyer (open to above). The builder sent someone to have a look and the gentleman walked in, took one look and said it was ice damming and there was nothing they could do about it - "an act of God." Since ice damming is not covered by Tarion, I called Mr. Roof Repair to tell me what was really going on. They were professional, courteous and told me exactly what was happening (not cold enough in the attic due to lack of ventilation and the snow was being trapped behind the vapour barrier and melting resulting in a leak in the ceiling). They provided photos and documentation backing their findings and I have since forwarded them to Tarion. Hopefully something will be done about it without it having to come out of our pockets but I would have no hesitation contacting Mr. Roof Repair again.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Cynthia... Glad we could help. Please keep us apprised of your dealings with Tarion. Our clients have have mixed results in dealing with them, but generally favourable if there is proof of an issue. Please let us know if we can help further. Thanks.