Shawn Ed from Edmonton

This review is about the Video Relay Service offered by Alarm Force. From the very beginning there were problems with the cameras we had installed at two sites. They said there was a problem with the wiring, then the programming, the motion sensor, the sound, nothing seemed to work properly. We had a technician out several times to both locations and all to little or no avail, and after the 4th time coming to one location they said they were going to charge us for future service calls, even though we did nothing to cause any of the problems. To this day the cameras they installed are almost totally useless, as the sound cuts in and out, they go offline at random for days or weeks, they fail to record people walking up to the door and yet at other times they record nothing at all, they fail to send images or video recordings to my email address, etc. Except for the fact that we can log on and watch live feed (with very poor and choppy sound) their Video Relay system is a complete failure and we can't wait to get out of their 3 year contract at $20 extra per month. In my opinion their Video Relay camera service is a waste of money and provides no additional security due to it's total lack of video and sound recording reliability.