Stephine and Alex came to my home to clean my ducts probably the best two service personnel I have ever dealt with. Amazing customer service, and they knew there stuff. They went above and beyond just the duct cleaning, the both of you thanks great job! Sorry for the late write up I honestly forgot, will definitely use again.
This company moved me out of my first home and they did an amazing job no complaints whatsoever. This is why I'm upset I was unable to give them a 10 out 10 this time around. The crew was great amazing guys, very punctual nice to talk too, great customer service, very hard workers. I have nothing bad to say about this company but, at the end of our move an error was made with the price and we had to pay more. I'll be honest with you that didn't sit right with us at all.
Dear Satisfied Customer,
Thank you for using TSC twice, once for moving into storage, and the second time for moving out of storage, we appreciate your business and are glad that you are completely happy with the level of customer service you have received as well as the quality of the move, moving crew and staff.
This is in response to your comment "error was made with price". This is just to clarify that there was no change in rate or price. The movers made a calculation error on the invoice as it was an 11 hour move. We we did notify you in advance before charging you. We do apologize for the calculation error.
Once again thank you for your business.
Customer service was the best I'll give this company that great guys! Little surprise with the price at the end of the day. Not sure I would use them again.
Hi Martin - thanks for taking the time to share your experience. We strive to deliver a 10 out of 10 experience with every customer and are thus disappointed we could not deliver on this with you.
I can't find a record of your job in our system under your name , city and approximate date. Would you mind connecting with me personally so I can look up your information and determine where we missed on delivering an exceptional service?
Please email me at ashton.lubman@1800gotjunk.com and I will connect immediately.
Best, Ashton
