Dryer died so I tried Appliance Service Experts. Was concerned to hear from my wife afterward that she had felt very uncomfortable throughout the visit due to several inappropriate comments from your technician. I had expected professionalism, not comments on my wife's figure. The uncomfortable questions continued and she was relieved when the tech finally left. She felt he was friendly but definitely crossed the line of professionalism. I am very disappointed - the response time was great and price was fair so I had planned to call them back this week to replace the dryer, however, I will certainly be calling another company for our next repair. As a husband at work I just won't feel safe with Appliance Service Experts in the house with my wife and children.
- Approximate cost of services:
- $75.00
- Company Response
Hello Scott,
We had a chance to speak with our technician about the comments and discussions with your wife. We can assure you that his intentions were not to make your wife feel uncomfortable and his comments may have been taken out of context.
As we spoke on the phone this morning, we will ensure that this does not happen to any of our customers moving forward. We strive to provide professional service with all of our technicians.
Thanks,
Colin