Never told I was signing into a 3 year contract with no way out. After a year of service we told them we were moving into a condo building and won't be needing the their service anymore. Then we were told that we would have to continue to pay $40/month for the next 2 years! Gave no other option, not even a cancellation fee like most other professional companies! And, told us we had to take it down ourselves and move it and at the end of the 3 year we have to mail them back because they are rentals equipments. NONE of this was explained to us when we signed up. Also, we had so many false alarms while we were out it was ridiculous and very annoying! They even ruined our vacation once cause they made us so worried that someone had broken into our place!! If you are looking for a sense of security look elsewhere.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Mat,
Thanks for your feedback.
Our sales team always communicates the 3 year contract of which is the industry standard and allows us to provide the best value in security. As far as false alarms, I can look into this for you as no customer is ever charged if a false alarm that results in police dispatch is equipment-related. We also offer national guard services to avoid false alarm fees altogether.
We're sorry to hear of your disappointment and I will personally see if we can do anything for you but you will first need to e-mail mdept@alarmforce.com with your account information (name, phone number, and address).
Thanks and have a great day,
Matt