We finally decided to redo our kitchen after living in our 1950's outdated bungalow for 10 years. We checked numerous kitchen reno firms via the internet, through references, by phone and personal visits to their place of business. Several didn't have the courtesy to even call back until literally weeks after our message, others felt it was enough to have us visit them, while the few who did come to our home, quoted us ridiculous prices and unreasonable work schedules. (we did not want to over improve for the value of our home) By pure chance, we came across an advertisement for Empire Kitchen and decided to call, but it was just after business hours so we didn't bother to leave a message. Very shortly afterwards, we got a call from Harry, who was sorry he missed our call and used the caller I.D to call back, he proceeded to tell us about Empire, and we made an appointment to see him the very next morning. It didn't take long for us to make the choice to go with Empire, and they quickly arranged to come and visit our home a few days later, as well as a few more times afterwards for final measurements due to other renovations we were doing which affected the space of the kitchen. Harry and Raman were exceptional in their knowledge of their business and extremely helpful in making suggestions, as we didn't have a clear picture as to what we wanted. We were quoted a price and timeline and Harry and his crew delivered on time and on budget. There was never a time when we could not contact either Harry or Raman either by phone or by email. All calls were promptly returned as were the emails. We would not hesitate to recommend Empire to anyone who is looking for a professional, courteous and knowledgable company. Thank you once again Harry, Raman and your crew for giving us a beautiful and functional kitchen.
- Approximate cost of services:
- $17,000.00
- What could this company do to improve their services?
- We love our counter top, it's exactly what we wanted, however, the installation and follow-up left a lot to be desired. While we understand that the individual involved was a sub-contractor, he did not adequately represent the professionalism we expected from Empire.