Genevieve from Ottawa

I booked these guys for a small move, a bachelor to a bachelor. They told me over the phone there was a three hour minimum, which is pretty standard, and I had to pay a deposit, which I was happy to do. On the moving, the movers were late. Never the less, I had brought up ALL my boxes from the basement to the driveway in preparation for movers arrival. I even brought up some furniture I could carry, and all the movers had to do was load it all on the truck, which I helped them do. I even helped carry up the couch from the basement as well as other large items. I helped to offload the truck at the other end, all in all from beginning to end it all took 2.5 hours! Well within my minimum of three hours. They charged me for four hours... One hour travel time they call it. I was explained that hour of travel time was included in the 3 hours! I was prepared and worked as hard as I did on my own to assure we did not go over the three hours. I even called the week before my move to find out how much money would be left owing. The lady on the phone quoted me $291 something, so I had $300 cash prepared for them. After the job all of a sudden they wanted more money. The movers called their boss to explained and the boss was aggressive and verbally abusive! He harassed me for money and threatened to take me to court! Even if it had been properly explained to me (and it wasn't), and even if I had misunderstood (and I didnt), I see no reason to swear and threaten a customer. There was zero accountability on their part, zero manners, zero respect, not ONE apology for the "misunderstanding".. No curtesy. Right from the beginning the manager was rude, abusive, impatient, aggressive, spoke over me, bullied me and was completely unwilling to even listen to me. I am very disappointed with this company. I wish I had never hired them.