The cleaning itself was not bad. However, they are very unreliable. I used them for a little over a year. Several times, the cleaning was cancelled last minute (ie same day). One time, I was on vacation and had left the garbage since they were supposed to come the next day. They cancelled after I left and my garbage was left all week. Coming home to rotting garbage is not the best way to return from vacation. As well, several times, items were broken. I usually let it slide. However, the last time, I asked for them to repair the broken item. The owner originally agreed. About a week later, he called me to say he wasn't going to repair the item and discontinued my service (as well as hanging up on me). This company is very unreliable and unprofessional.
- Approximate cost of services:
- $80.00
- Company Response
Karen - I was unaware about Homestars until recently and never saw your review until now .
I am writing these words on Oct. 14 th , 2012 over 3 years from the time you wrote . I regrettably must admit I don't recall the communications we had . What you said certainly does not reflect what we're all about . I invite you to call us asap and we will discuss rectifying the situation . Thank you . Mark