Wesley Turney from Calgary

Our home previously had old, drafty 32" entry doors (front & back). We wanted to replace both doors with 36" modern doors. We also needed to replace one of our windows. I phoned Old West and spoke with one of the sales associates, Rick. I was immediately impressed. Ricked seemed genuinely interested in talking to me, demonstrated a tonne of patients, and was very knowledgeable (I ask A LOT of questions). Rick was able to schedule an appoint to meet us at our home quickly and at a time of day that was convenient for my wife and I. He left us with lots of brochures to supplement the tour he gave us of modern door technologies and the options that would work in our home. I would say that Rick did an excellent job of creating a comfortable, "no pressure" atmosphere while presenting my wife and I with the products and services offered by Old West. Once we had made our selections for the windows and doors we were interested in, we were provided with a quote in a timely fashion. At this point in the process we were put in contact with Shauna. In writing this review I have realized that I don't know her job title, so, all I can say is that she must be some sort of master of planning and logistics. We worked with Shauna to schedule the work, to pay for services rendered, and to resolve a couple installation issues we had. Unfortunately we never had the chance to meet Shauna in person, but on the phone she comes off as very kind, approachable, and has a "can do" attitude. The installation! We had to wait 8 weeks for our install date, and as much patients as it took to wait that long, I took it to mean that Old West was busy (a.k.a good at what they do). Old West's installers showed up on schedule and were met by my wife. She found them to be professional, courteous, and friendly. She was completely at ease with them in our home. The quality of their installation was consistent with the highest standards and I have received nothing but compliments on their work from friends, neighbours, and the other contractors I've had working in my home. When I inspected the installation I noticed a problem with the latching mechanism and the dead-bolt. When I informed Old West (Shauna) of the problems, I was met with assurance that the problems would be addressed; and they were addressed in a timely fashion. More importantly they were addressed to my satisfaction. In short, Old West provided quality, expert service on all levels. The final product that I have installed in my home is of the highest quality in both products and installation. I highly recommend working with Old West for all of your window and door needs.