ahmad from Mississauga

I ordered from NORDIK Windows and Doors , front door replacement of my house including top window with arch. The sales man (Cris Thorne) was very anxious to get deal done and he was after me for couple of days while we were checking other companies. I singed the contract in October 2020 and I was promised that the product is made in Canada including manufacturing is done here in Ontario and the replacement will be done in Early sprint of 2021 the latest. There was only one email I received in Feb explaining that things are late due to COVID019 and will be provided updates soon. No news after that and I started chasing Cris by texting it. Finally, I got call from Nordik office on May 21 that still things are late and will be provided update soon. On June 02, 2021 I got call again (Annette) that my front door top window will be replaced on Jun 24. I asked that it cannot be done as Window and Door has to be replaced at the same time as the current door is smaller and window is taller and new installation, the door will be taller and window will be smaller (Difference in sizes). I text again to Cris and asked him that there is issue on office side they are not aware of the fact that the installation has to be done for both (window and Door) as the same time. Cris promised that he sorted out everything and installation will be done at the same time he emailed details to Annette). Finally, on June 22, I got email confirmation that the installation will be done June 24. Today, June 24, we followed the instructions early in the morning to move stuff around, removed the bell button from the front door’s frame, removed the safety lock from inside the front door, covered up all furniture and closed living and drawing rooms with plastic so, during replacement the dirt and dust should not get on the furniture. We were waiting for the installation crew, suddenly, I receive email from Annette) in response of my old email and she was asking my name, address and phone number to check the installation information. I replied with the information and said that we are waiting for installation crew as the installation is being done today. Annette, calls me at 8:45am that today only window will be installed and the door will be in next week. I was very upset and asked her to explain me how installation will be done while coming window is smaller than the current one? Will she be able to send some curtain to put on to fill the gap till next week? She innocently tries to ask me if it is that the case, the window cannot be installed alone first? I am very update with this company: 1. Not meeting their schedule and hard to communication 2. No one knows who is in charge and what to do there 3. I am suspecting I was given incorrect information; they are bringing everything from China and it is not made in Canada product and they do not make things here in Canada 4. I hope they will compensate for their mistake and reduce the price of the door and window considerably by causing time waist and causing us to all preparation and wait for another week or God knows when they will be ready if they will be 5. I will not recommend anyone to go through the same what we have been now for almost 6 month….. Again not MADE IN CANADA

My project was little complicated due time interior modifications. I contacted Kitchen & Bath by their flyer, in the mail. Before going in to their showroom, I had already 2 quotes from different people. We met with Leigh in Oakville location. She was quite helpful in terms of listening and taking notes. She did setup appointment and visited our home in Mississauga and took measurements and pictures. Leigh did set up meetings in office to view of 3D depicted project drawings she made. We went and were happy with first set of drawings. She had estimated budget with it. We proposed couple of revisions and amendments and negotiated the price by her boss on the phone (Amir). Even though I had couple of contractors involved in the renovation, but kitchen from end t0 end and custom made showcase ( to hide two load bearing pillars) was done by Kitchen &Bath. I found this company is very transparent in work, price and flexible to accommodate manageable changes. My wife is very happy with her new kitchen as so, I am. At the end, you get what you pay with this company. Big thanks to Amir who is a gr8 individual to work with. Hamid is good guy but he still owes me coffee. Thanks guys well done.

Please don't sign up with this company. I had service with this company for two years ( always the use pressure tactics) to keep their business. I did try to cancel my service after 1 year they did not. Last year again they promised to give me 75 dollars discount as pay as go customer which they offer to prepaid customer, which they refused later on. After heated argument, I advised that I am paying the total amount at bank and cancel my service. No enough, I see their tech this year entering in my back yard to service without any permission. I was at home luckly and stopped him doing any service. I called them and told them, that I have cancelled the service last year. Dr.green arrogant people said you did not made call again after paying, so our service is AUTO-RENEW. On the earth, once you deal with them you cannot get out. They send me bill more than $200.00 I refused to pay and started getting harassing calls. I have filed case with BBB CASE#: 1298475, and they offer me to take 50% off of the $200.00 which I refused because I did not get any service. I am in process of filling another complain with Ministry of Consumer Services. PLEASE AVOID .................