Alex (Thornhill)

I received Kevin’s number from a friend that highly recommended his services. Although I did expect a superior and professional service that will solve my raccoon problem once and for all, I did not expect such efficiency, kindness and mannerism from Kevin and Ryan. I have surprisingly discovered the problem on a late Friday afternoon and truly believed that I will get stuck with the hole in my roof throughout the whole weekend; normally it would not be a problem, but a big rain storm was approaching. Therefore, I rushed to call Kevin that was fully booked for the entire day. I explained Kevin the situation and Kevin assured me that the problem will be fixed by the end of the day; in fact, Ryan arrived within an hour to assess my roof and immediately fix the problem. For a moment I was speechless as I have never experiences such a quick and efficient service from anyone I have ever worked with. Ryan explained the situation in great depth that I was very impressed by; he also recommended several methods I could implement to prevent raccoons from reaching my roof in the first place. Furthermore, when I contacted Kevin following the visit to receive clarification to the things I need to do, He himself offered to come on Monday morning a see what he can do to make it easier for me. Needless to say, I was astonished by his sincere proposal to help me solve the problem even though I already paid them. Most other individuals will not even consider talking to you after you pay them, but Kevin is using a different method of service delivery that should be exemplified to others. Following this experience, Kevin is the only person I will ever approach or even consult with regarding such matters. He is truthful, honest, polite, and responsible for the work he performs.