Purchased all new Bosch kitchen appliances from the Stoney Creek store, and sales rep (Norm) offered to 'upgrade' our cooktop to a 'newer' model which he swore was identical to the one I selected. When appliances arrived and were unpacked, noticed that the 'newer' model did not at all looked like what I selected. Contacted sales rep, was promised follow up which never came. Contacted store manager (Brett), even less eager to help. Had to contact Bosch myself to find out that the model I wanted was no longer available, and was also able to find out that a new model was being phased in that looks the same - why wasn't Goemans able to get this information for me? Once I informed Goemans of the above I asked them to put in a rush order to Bosch so that my kitchen reno doesn't have to be put on hold for a month and a half but they don't seem overly concerned about our situation and offered no assistance whatsoever to speed things up. Keep getting promises of follow ups that never happen. Reached out to their head office in Mississauga (Amber), still waiting to hear back from them as well. More than a handful of our friends, coworkers and family are in the process of or are considering a kitchen reno in the near future, and knowing what we're going through has already discouraged a number of them from dealing with Goemans. Terrible customer service, as they do not at all care about their customer once they made the sale.
- Approximate cost of services:
- $15,000.00