My trouble started when both my Skylights leaked and was not getting a response from BCS, finally fixed. Now I have shingles falling off my roof and was advised last fall by Murray after taking pictures that the work would have to be re-done......I have heard nothing from them. I emailed them recently to find out why and I am waiting to hear a reply back. I am pleased to say that BCS has contacted me by email to say they will investigate the problem.......of course this is a ways from fixing it but I will remain optimistic.
First I would like to thank Better Contracting for responding to my request, and I do consider 10 Months from point of contact with them a bit long. When I used the term Shingles it was do to the fact that one had fallen off on my driveway and a second was hanging from the roof (I noticed when they finished today they did not replace the one that fell off)…….to me that is more than one. The reason I contacted homestars.com was due to the fact that I did not hear anything from Better Contracting since last fall as I expected it to be looked after once Murray had taken his photo. So I thought that this would be the same as when my skylights were leaking……(I only got a response once I contacted the BBB). Now in response to my skylights, these were not homemade but custom made by the builder (Permawood) and I would think that any respectable Roofing contractor especially one recommended by HOLMES ON HOMES would know how to do flashing around a skylight obviously I was wrong, because when they were stripping my roof they broke a seal on one window, I had Permawood replace both pieces of glass. When they started this they realized that Better Contracting had put liquid tar around the edge to do a quick fix and probably wouldn’t have lasted a year so they had to re-do the flashing. PS. it says right in my contract for skylights…REFLASH/SEAL EXISTING so to say you felt it was not your responsibility you should re-read the contract I signed!