After being a loyal customer for many years, I purchased a Pentair pool pump from this company and after13 months of operation, it ceased. DO NOT buy Pentair products, use Hayward it lasted 10 years - not 3. The company was not helpful at resolving this issue with Pentair. Total Tech buy and sell on mass. Customer Service used excuses of the weather and moisture as to why the pump ceased - really can't they fess up they sell an inferior product?? How did the Hayward last 10 years? Answer me that :)
- Approximate cost of services:
- $800.00
- Company Response
We are sorry about your unfortunate issues with your pump. This winter was very harsh on all pools and equipment regardless of brand, We do not manufacture the pumps but always try to assist our clients as much as possible. Your pump was installed in July 2011 and came with a one year Manufacturers Warranty. Being Two Years beyond the warranty expiration it was not possible to have it covered. We did offer a replacement at our cost but you chose not to take advantage of that. The Pentair Whisper Flo pump is one of the most widely used pool pump in North America and has an excellent record as does Pentair. It is extremely unfair of you to make such accusations and statements .