How things have changed, bought a Beam Central Vac from these folks many years ago excellent service at that time. Because of the past excellent service went back recently to get a replacement part. Had the defective part ( wall plate ) with me, to which the wife sold us a " compatible" part.. Installed it and found that the hose did not fit. Tried to return / exchange the incompatible part, the husband ( Joe ) was at the store at the time, he not only refused to take the part back but started to lecture us on his 35 years of experience and how there was no possible way there could be a problem with the part, insulting our intelligence and strongly implying that it was our fault. Reminder that we are talking about a wall plate not the most complicated of things. Obviously we will never be going to them again, but it's incredible how short sighted some of these Merchants are when they act like this, saving a few pennies and losing our business in the long run which could amount to significantly more.
- Approximate cost of services:
- $10.00