Fix a leaking tub tap that I couldn't do myself
Mr. Rooter was able to send someone the same day, but I opted for next day service to meet my schedule. Robert Plantic arrived at my place about an hour after I confirmed I was available, introduced himself, then immediately threw down a mat and put on shoe covers to protect my floors/carpets. He listened to my concerns, took a look at the offending leaky tub tap, explained what was needed, and gave an exact quote for the work. He later showed me the damage to the original parts and and explained why my attempts at washer replacements had not stopped the leak. We also consulted on some exterior tap work, but decided to defer until spring since I will get no value from it until then. I felt he had my best interests in mind, and was concerned that I get immediate value for my money. NOTE - Mr. Rooter quotes based on the job, not on the time. Parts are included. In my situation, I had confirmed that I was unable to do the work myself, and the quote was where I expected it to be.
- Approximate cost of services:
- $260.00
- What could this company do to improve their services?
- I found communication with the company clear, friendly and rapid. I did not stay on hold more than 20 seconds in the two calls I made (One to set up the work, the second to confirm that I was home to receive the technician).
- Any advice to offer fellow homeowners facing a similar project?
- My experience with Robert was that he was able to consult the Mr. Rooter fee binder and give an exact quote for the work once the problem was diagnosed. There was time for me to decide not to go ahead. I did not feel any sales pressure. Some people may prefer a company that charges parts and labour separately. The company was very responsive. It works on a dispatch system, so the likelihood of speedy response is optimized. In future, I will ask specifically for Robert Plantic since this was such a good experience. That may affect response time, but I think it will be worth it.
- Company Response
Thank you Lindsay for posting this thorough review of Mr. Rooter Plumbing and Robert. We're proud that you were so pleased with our service. Your review is just another reason why we're so proud of our employees here at Mr. Rooter Plumbing.
