Alan from Toronto

PLEASE BE VERY CAREFUL WHEN DEALING WITH APPLIANCE REPAIR GUYS. I called them to send a service technician to our home to look at a burner switch on my range which was clicking, and that I believed needed replacing. I was told it would cost $85.00 for the visit. OK. When the UNAUTHORIZED service technician came to see the range he told my wife he could get her a quote for the switch and the 5 minutes it would take to install. OK. But, THIS IS WHERE IT GOES VERY WRONG. The UNAUTHORIZED service technician then told my wife that he should check the "Main Board" to make sure there wasn't a larger issue. OK? He quoted my wife $280.00 for this service. OK?? My wife, like myself knowing very little about the operation of this appliance agreed. I was told after the fact by the Manufacture of the range that the UNAUTHORIZED service repair technician would have had no reason to check the "Main Board" because the range was functioning perfectly. I HAD A STRONG SUSPICION WE HAD BEEN TAKEN ADVANTAGE OF. Unfortunately, the Appliance Repair Guys weren't done quite yet. They then quoted me an additional $280.00 plus taxes for a part that cost $80.00 and only takes 5 minutes to install. NOT OK. I called Appliance Repair Guys head office regarding the excessive labor charge for the initial visit, but their customer service department and the ownership did not want to resolve the issues I had with a $280.00, 15 minute visit. In the end I had an authorized service person replace an $80.00 clicking switch and the manufacture of the range covered the cost of the 5 minutes it took to install. When I told the authorized service person about the service I had received from the Appliance Repair Guys he was shocked because again The "Main Board" would of had nothing to do with the clicking switch. PLEASE BE VERY CAREFUL WHEN DEALING WITH APPLIANCE REPAIR GUYS.

I discovered I had termites in my home and when I called Aetna Pest Control Limited they sent one of their qualified employees to survey the home's structure and gave me an honest quote to deal with the problem. I had the recommended treatment in the fall for the areas infested with termites. The crew was very professional and neat. It's now the end of April and I've just had a follow up inspection. I'm happy to say there is no sign of any termite activity. I was extremely pleased with the service I received from Aetna and would recommend to anybody faced with termites to contact Aetna first!!!