We have now owned our new Stepper Home for 1.5 years, which we are in love it more than the first day we moved in. As everyone is aware most times building a new homes can be a bad experience, well it truly depends on the builder you choose. Since buying our Stepper Home there have been very little service issues, if there were they were handled immediately which in listening to friends and families horror stories this does not happen that often with other builders. We were recently away on holidays, our Son called us to let us know that the adhesive around our kitchen sink has come away from our granite countertop, now the kitchen sink is dangling. I emailed one of Stepper's Quality Assurance Managers who got back to me within minutes acknowledging my email stating that he would look into the matter for me first thing in the morning. I received a call that morning from one of Steppers granite partners. Less than 24 hours later our kitchen sink is fixed for us, thank you so much. There are always going to be mistakes, errors & deficiencies we're all human, but to me it's how things are executed to resolve the issue at the end of the day. Our experience with Stepper homes to date has been nothing short of amazing. Kudos to Stepper Homes for hiring such amazing people/partnering up with great contractors for their home owners to deal with, thank you.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for sharing Colleen! We strive to give every home buyer a great experience! We are glad to hear that our processes we have in place to provide that experience have worked for you and your family!