Entire main floor, including kitchen and upstairs bathroom
The sales guys that ended up managing our project (Brad) was really not up to the task. Since he finished, which was quite a while ago, we've had to have several things fixed that were not done correctly the first time. This includes plumbing (we had sewer gas wafting through the house because of him and his team), caulking, electrical and a number of issues with general quality of workmanship. Also worth noting, Brad would not show up for a few days at time while making himself unreachable during that period. One thing he did remember to do his ask for his checks, even of the work was not completed. Which it never really was. Truth is, he asked me to make the final payment before quite a few small things he been completed. Naively, I agreed. You can probably guess how many follows up and return phone calls I've received since then.
- Approximate cost of services:
- $60,000.00
- Company Response
Dear Mr. Thomas,
We’re very sorry to hear that you had a negative experience. At Royal Home Improvements, we pride ourselves on our customer service and our response times. We have an unconditional two year warranty and would have been more than pleased to provide you the service you deserve. We have searched the service logs for calls or emails from you regarding your project (which was completed in August 2011), but are not able to find any.
We regret to inform you that Brad left our employ shortly after your project was complete as he was seriously injured in a motor vehicle accident. It may have been that he didn’t respond to your service requests as he was hospitalized for an extended period of time and then had a further period of convalescence.
We at Royal Home Improvements would like apologize if you did not get a timely response to your requests for service as a result of this and would like to extend your warranty for an additional year to help compensate you for any inconvenience. Please let us know if we can be of any help.
Thank you,
Royal Home Improvments