Final product/installation was great. Wasn't happy with the amount of time I had to wait to have these windows installed. I ordered 5 windows in August 2021, I was told there was a 10-12 week wait for installation. My windows didn't get installed until March 2022 and was delayed a couple of more weeks because the company only ordered 4 windows when I needed 5. Clera windows should have been more up front with the wait time as I was not impressed having to wait 7 months for 5 small windows.
- Approximate cost of services:
- $3,500.00
- Company Response
Dear Melanie,
Thank you for reaching out to us and bringing your experience to our attention. We are very happy that you are pleased with your new windows and with the great installation that was provided by the installer assigned to your project. We respect and appreciate the length of time you've waited for your project to commence and we understand your frustration. Please accept our sincere apologies for the inconvenience. However, we are very disappointed to see your 6-star rating, especially when you are pleased with your windows and with the installation. Sometimes delays are beyond our control. At Clera we are fully committed to pursuing completion of our work in a safe, diligent manner under the circumstances. Since the Covid-19 outbreak, there have been certain limitations placed in our business, industry-wide. We anticipated several shutdowns, shortage of raw materials, and fewer people working in the factory due to sickness. These types of disruptions have delayed the production of several customers windows and doors. We also like to apologize for missing the 5th window on your order. It was a misunderstanding between the sales rep and the re-measurer. The sales rep mortified one of the window quantities on your contract from 1 to 2 windows and the measurer mistook it for quantity 1. Once noticed, we rushed the order and your window was installed within a week.
We thank you again for your business and we wish you well!
Enjoy your new windows!
