This is the most DISHONEST company I have ever dealt with. I put a $500 deposit on a floor and they will not honor it even though they said they would!! NEVER give this company $ before pick up. Upon calling I spoke to the RUDEST person (Vandona) who yelled at me and would not acknowledge my invoice and she then hung up on me!! Please think twice about dealing with this company!! I will NEVER recommend this company!!
- Approximate cost of services:
- $4,000.00
- Company Response
Over almost 30 years in business, Brampton Hardwood Floors has grown to become Ontario's largest hardwood flooring retailer serving about 30,000 happy, satisfied customers a year. We did so by always treating all of our clients with the utmost respect and honesty. Kelley recently came to our store enquiring about a deposit that was apparently left with us in 2011. She had no paperwork or documentation showing that she left this credit, and we have no record of her leaving it either. Despite the unlikeliness of someone letting a deposit sit for four years without action, we gave Kelley the benefit of the doubt and did our best to investigate. However, as we explained to her, without proper documentation we had no way of verifying a deposit from that long ago. Notwithstanding, we offered Kelley some great pricing on quality hardwood, but she declined. If Kelley can provide the needed paperwork, we would be happy to accommodate her.