BM from Burnaby

Jafar and his team are truly exceptional at what they do. Not only are they very knowledgeable about their trade, they are also very honest, courteous, and just overal pleasant to work with. We had an electric hot water tank system that we needed to replace as it was not meeting our demands. I called and had multiple other companies come to give me a quote and their opinion of the best option. I had pretty much decided on an option, until I called Best Way heating just as a final assurance for myself that I was making the right decision. Honestly I didn’t expect to use their services but because of their great reviews I thought I would at least give them a chance. And I was pleasantly surprised at how quickly my call was answered and a time was schedule with Javad to come. On the day he even called me to let me know he would be there shortly. When he arrived he surprised me with his honesty and calm and respectful manner. He even was able to find a quick time to do my installation during a very busy season and he even worked out a quote for me right there on the spot and sent it my email. In addition, he even spent another 40 minutes checking the plumbing in my house to see if there were other ways that he could improve the issues I had and to confirm that the Installation of the new hot water heater would meet my requirements St and expectations without any surprises. On the date of the installation everything went smoothly and with minimal downtime. I purchased a Bosch tankless unit and I did hear a very small humming noise 2 weeks after installation that we did t notice on the date it was installed. It appeared to happen after hot water was running for a while and then the when it was shut down and after the motor of the system turned off. I told Javad about this and he quickly scheduled a follow up the next day to investigate. He narrowed the problem down and made appropriate recordings of the sound and where it was coming from for Bosch to investigate. In the meantime we had no issues with the actual hot water usage in the home. At the end with the help of a couple of visits from Bosch they were able to solve the issue with a software update. Javad was able to work with the Bosch to coordinate date/times for them to come and take a look. I highly recommend Best Way plumbing and heating because they care about their clients, are very honest and are there to help even after the initial installation with a great attitude.

Sean was very professional and detailed oriented. His passion and commitment to his work is truly outstanding. He showed up early and spent over 5 hours on the inspection. He answered all our our questions through out the day without hesitation and provided a vast amount of tips and knowledge about safety and home maintenance tips. I was impressed that he spent the time to crawl into dark/dirty/full of spider web non-insulated crawl space in the house to make sure he was able to reach the main water shutoff for the house with a positive attitude. In addition, to the verbal report he provided during and right after the inspection, he also gave us a detailed report with pictures and references clearing identify all issues as well as outlining all specific recommendations for maintenance for this house as well as general issues/tips. At the end we decided not to buy the house because of all the issues he identified, and we are glad that he saved us from purchasing a home we were not ready to maintain. We will definitely hire him again for the next one!