Mark from Mississauga

I cannot believe they have a high rating. The Tub Guys arrived promptly on February12th to sand and reglaze my tub (I took the day off work). They were done in roughly 2 hrs, sealed the bathroom after they finished and left. We were unable to use the tub for about 48hrs. which was expected. They immediately asked for payment, pulling out the portable Debit machine and voila we were done. After they left I noticed paint chips throughout the hallway and into the foyer. I thought "did they not have a vacuum?" and got to cleaning. Paint chips are not an easy clean, they stick to the floor and don't come off even with a vacuum, whatever I cleaned it. They returned 2 days later (Feb 15th) and unsealed the bath, admiring their work, at first glance it looked great. They left and we were done. Upon closer inspection I began to notice several “drip” marks in the finish, some in clusters some on their own, a total of 20 all together. I began to look closer, my wall tile had overspray and the bathroom floor was again covered in paint chips. I got to cleaning. I called Angela the scheduler and expressed my displeasure. She said they would address the issues informing me we could use the tub and that it would be fixed but nothing could be done for 3 weeks as the tub needed to cure. She informed me the easiest fix was to sand the drip marks and then “touch them up” . I have a background in industrial finishing and knew this would leave “blotching”, they agreed to a spot sand and a full reglaze. I bought a shower rod and curtain ($30) out of pocket and waited for 3 weeks. On March 7th, the day they were to arrive, (they give you a very liberal window) between 9AM and 2 PM, I got a call they were running behind. This was around 1PM and Angela told me they would be there soon, no later than 2PM and she would “keep me posted”, 3PM rolled around and still no Tub Guys. I left voicemails but no answer or callback. I had to return to work by 4:00 PM (I took the day off agian), finally at 3.20PM the installer called that he was on his way. I told him not to bother that I had to leave, he semed unconcerned and hung up. I called Angela, figuring that this reglaze was a priority to fix an coupled with the late arrival they would take care of me and get a person out first thing on Monday as they would be eager to fix the drippy messed up (SEE PHOTOS) finish on the tub. NOPE! I was berrated by and irate Angela who said I wasted her time by not staying when the refinisher was on his way and that I had “lost my window” and “that it would be another (get this) 3 weeks until they could return as they were busy, busy, busy. I hung up and called the owner Will, after a short conversation he had the refinisher comeout the following Monday. He resprayed, sealed the bathroom and we were done. OR so I thought. Will came personally on March13th to unviel the newest finish - a SANDPAPERY SPECKLED MESS. At first he said it ”looked great” until he ran his hand over it. He then proceeded to tell me we shoudln’t have sprayed the entire tub, we should have opted for the spot finishing and that this finish was a result of not being able to do more than a light, once over coat” to avoid more “runs” MORE RUNS??? Simply put their finisher did a light dusting because he doesn’t know how to spray without leaving drip marks! Will then suggested he buff the tub to a smooth shiney finish, but guess what, since it needs to cure we have to wait 3 more weeks. He said we could go ahead and install our Shower enclosure and they would then “buff around it” WHAT?? Does that sound right? I called Angela to schedule the next buffing appointment. What came next was the kicker, the appointment would be 8 weeks out so THURSDAY MAY 1ST, and if you don’t agree to that date immediately the same day policy expires and you then get MAY 15th!!! Will then sent this message: “We physically don't have the ability to meet the time demands being placed on our installers and the reglazing process. As a result, I will instruct Angela to process your full refund so that you might be able to proceed with your project within your time constraints. I apologize for the inconvenience of any delays that this might have caused you and regret that we were not able to meet your timeline expectations.” In short the tub is ruined, buffing won’t solve a thing, and you don’t want to wait 8 weeks for buffing so here is your money back. BTW, where is my refund for 2 lost days of work, and $30 for the shower rod and curtain?? AND WHAT NOW WITH THE TUB??? LEFT HUNG OUT TO DRY. Unprofessional GONG SHOW!