i have done business with this company in past for squirrels, skunks and raccoons. They always provided excellent service and solved the problem, returned without charge, explained the situation and what needed to be done in detail. I recently called them on what I thought was a wildlife problem. They sent a tech promptly and he did a highly competent assessment determining it was not wildlife. I was not charged anything for that service. This company is highly ethical and cares about wildlife, and has been a leader in Humane Integrated Urban Wildlife Management. They have set the highest standards in this work.