After being a client of Alarm Force for almost 7 years I sold my home. I contacted Alarm force as the new owners expressed interest in continuing the service. They did not continue the service and I was 3.5 years beyond my 3 year contract obligation. Alarm force continued to charge me for 6 months even though I did not have service or access to the equipment which they insisted I return even though it was 7 years old and some items were no longer functioning. I am disgusted with Alarm Force and I would not recommend them to any one. Once I asked for an alarm certificate and they did not get my address correct and showed my home on the certificate in Ontario rather than in Alberta. Alarm force has turned a 7 year loyal customer into a very disgruntled client. Even after I secured the equipment and returned the equipment they continued to bill my account for services and send me collection letters even though I had a confirmed UPS delivery receipt showing the equipment was returned in February.
- Approximate cost of services:
- $500.00
- Company Response
Hi Don, Thanks for taking the time to write us about your customer experience. We value the feedback of all our customers and use their experiences to create stronger customer care. We would like to invite you to discuss this concern further by emailing our customer care team with some account details. Please email customercare@alarmforce.com with your customer information and we will attempt to escalate your outstanding issue. Thanks, T.H.