Jill from Edmonton

I paid for a move in/out clean to be done before we moved into our house. Took off work to meet the cleaners at the house, before we lived there. They showed up with minimal supplies, including no mop or vacuum. Found a broken swiffer wet jet in closet which they used over the entire house by spraying a solution they brought on the floor and rubbing it in, even in the bathrooms that I paid them to sanitize. They did not do appliances or wipe out drawers, which I paid for specifically. When I called the service to complain, I was repeatedly told they were checking into it and would call back and they kept putting me off. Then they said they would come back but it had to be within 5 days of the original cleaning, requiring me to meet them again at the house before I moved in. One person came the second time and vacuumed but said he didn't have time to mop, that I should call to reschedule. When I called, they said they only guaranteed one return to fix their mistakes. Very poor cleaning job and even worse customer service. $500 lesson.