Thom [removed last name -ed] and group 5 took a basic reno and turned it into a nightmare Thom [removed last name -ed] was hired as a project manager and payment was a percentage of monies spent. Thom[removed last name -ed] will produce a contract that is very builder bias, have your lawyer review it. The authenticity of Group 5`s accounting practices are suspect, double billing from suppliers. Tom Hirtz talks of huge discounts he will get you from his suppliers, never happened, full retail ++ Thom [removed last name -ed] inability to orchestrate sub trades in a logical construction order was very costly. As project manager he rarely visited the site, little communication, site drawings not passed onto trades, resulting in an unacceptable number of errors and omissions. Thom [removed last name -ed] and group 5 have an attitude that when a mistake is made, no problem, some-one will repair it later, at the owners` expense. 7 months into the project, no heat, no water, limited electrical and no completion date in site and errors outweighing possible credits, Thom [removed last name -ed] and his little Group 5 abandoned the project (with a sizable check) never to be seen again. This was probably the best thing that happened, we then found a builder with a conscience. An honest days work for a days pay! Read advise
- Approximate cost of services:
- $300,000.00
- What could this company do to improve their services?
- take some pride in the work.
- Any advice to offer fellow homeowners facing a similar project?
- Before choosing a contractor have your plans well organized with an achievable time line. Have a tangible concept of costs. Do not rely on your builder 100% After all its your house! Check all his references in person. See the work, ask questions, billing, timeliness, subtrades attentiveness to detail, was the project orchestrated in a logical order. Ask about payment draws and hold backs.