m from toronto

White shark cleaned our eaves twice. They were not cheap. The second time they did a very poor job. There are two reasons why I think they did a poor job. The first reason occurred a few days after they finished--it rained. Shortly after it started to rain, water started to come into our back room (this was the first good rain of the season). Luckily, it was the only trough I have a ladder tall enough to reach. I took the ladder out in the middle of the storm and cleared it out myself. It was full of debris. They'd obviously missed it completely. The second reason I think they did a poor job occurred two weeks later. A different eaves cleaner - who was cleaning the eaves of the neighbour's attached house- asked if we wanted our eaves cleaned because they were almost all full of water (they were up on the neighbour's roof so they could see our eaves as well; we can't see inside most of our eaves very well from inside the house). Of course, initially I said that we'd just had them cleaned. So, this could not be possible. But they assured me that most of the eaves were blocked--After thinking about the earilier experience, I agreed that they could re-do mine.They were right. They brought down another bag of debris. They mentioned that the eaves were poorly done and the cages were not cleaned at all--the ignored cages being mostly responsible for the blockage. I had not paid the bill at this point. So, I called up and explained both issues. No apologies. A vague mention of a small discount. Very defensive. Mentioned I should have called White Shark immediately if there was a problem. Since, I had someone else clean them it was my fault that white shark have no proof. So, white shark could not do very much for me. I briefly think I should ask to talk to her manager but then think there is no way i would treat a (returning) customer like this. I've also had enough. I'm supposed to call them in the middle of a storm to clean them? i can't see the inside of the eaves anyways. how am i supposed to know how good a job they did? That's the problem. I'll never know how good a job anyone does cleaning my eaves (well, unless they do a terrible job and a tree starts growing out of the eaves). So, the job is obviously about trust. And, they certainly do not have mine. paid the bill. that is the last time i deal with white shark