Jen from Elyria

Consumers, please BEWARE!! I have never felt the need to write a negative review until dealing with this horrific company. Please do not make the same mistake as my family has by choosing this company to monitor your home security because their services are a joke. From day one, I have had nothing but issues with faulty alarms. While their monitoring system does respond to alarms, there are times that I am unable to answer the numerous false alarm calls that I receive due to my central motion detector going off. Mind you that I sometimes get serveral false alarm calls a day. Unfortunalety, this has resulted in the police having to visit my home on 3 occasions. I have had the decetor changed and moved but it still goes off for no reason. So not only do I get fined by the city for these unnecessary visits, I also have to pay a company for a servie that I can not use. The customer service is also a joke, who suggested that I have my neighbors come over to see if my home is getting robbed when my alarm goes off. They also said that their equipment is not faulty and that I may have spiders setting off my motion detector. I was also told that I am not allowed to speak with a supervisor. The lame excuses and poor custormer service has only infuriated me more. All I want is to get out of my contract but you have to pay the company more money. I refuse to give Alarm Force another penny then I have too. I have no idea how they have an A+ BBB rating, but I will be in contact with the BBB. Please do not make the same mistake I made...yes the monthly fees are cheap but I would much rather pay more money for a alarm system I can actually use and trust. There is a reason they are so cheap....BECAUSE THE SERVICE THEY PROVIDE IS HORRIBLE