home owner new west

A 5 year ongoing battle beginning with an incompetent estimate (there were more layers that would have been seen from the attic), to unsealed flat roof redo (water squished out from corner after 1st rain) - hired outside inspector one month after install in 2011. New problems surfaced in 2015 and another outside inspection. Sickeningly, poor workmanship, and impossible to get service. Nails through soffett over-hangs, roof not installed to protect fascia, pooling water on flat roof pours over roof edge where ponding is deepest. Lived in the house 6.5 years prior without these problems. Forget about head office assistance for the Vancouver local issues - each phone call netted me another powerless underling and supervisors refused my calls and refused to answer my emails. Terrible customer service.