anita.gower in Etobicoke, Ontario Canada M9W6L4

BUYER BEWARE: All-Can Services may do an okay job on your roof installation but they will NOT back their warranty if you develop a problem later on. This is what happened to us when we used All-Can Services in February 2013 to install a new flat roof. The service given at that time was very professional and efficient. We were impressed with the work, the price ($8000) and the 15 year warranty that no other roofing company was offering. Now we know why he was offering it - he had no intention of ever honouring it. Everything was fine until last month, January 2014 when we noticed a leak in two places - our bedroom ceiling at the back of the house and also in the living room ceiling at the front. My husband called Elvis and there was a text exchange where Elvis apologized for not replying to his call, saying he had been sick and maybe a shingle had been torn off by an animal (he did not put in new shingles, only the new flat roof) or we have a damming problem because the eavestrough is full of ice and snow so the water (from the melting snow) had no where to go. Either seemed plausible but we are not roofing experts, can't get up there on a ladder ourselves to inspect and we have a 15 year warranty on the work he did on the flat roof so I have been calling him for the last 3 weeks, leaving messages and texts asking when he can come to inspect our roof. If it is in fact a problem with the flat roof I would expect his warranty to kick in. If he found it was due to another issue such as the old shingles or the damming, we would have liked to have worked with him to have the problem fixed. However, Elvis refuses to answer my calls or texts so basically our 15 year warranty on an $8,000 job is completely USELESS. If I had known this was going to happen, I gladly would have paid out far more money to a larger, reputable company who would honour the warranty and at least come out to the house to inspect the problem. I am extremely disappointed and in fact disgusted with the way Elvis has chosen to handle this issue. All he had to do was follow through and come and inspect the roof and either honour the warranty or tell us if it was due to another issue (and therefore the warranty wouldn't come into play). The very least he could have done was answer my call and tell me (for whatever reason) that he wasn't going to come. I am shocked by his lack of professionalism. I know in his industry repuation and word of mouth is paramount to the company's success, especially with a one-man show like Elvis. I will be telling the real estate agent who recommended him to me not to recommend him to anyone else. I wish I didn't recommend him to our neighbours, including Andrew who wrote the review on Feb. 3rd. Elvis, you should know that this city is small and the world of roofing service contractors is even smaller. Word of mouth means everything. My advice to you is to be professional and stand by your work. If a client develops a leak after you installed their roof, have the decency to come and inspect it and honour the warranty. I am also going to contact the Better Business Bureau and file a complaint. Consumers need to be aware and warned about people like you.