Walter from Etobicoke

We are retired seniors who decided to renovate our 1990s era kitchen and were initially very impressed with Kitchen & Bath (K & B). They were highly rated on Home Stars with many positive reviews and the designer, Narges, was personable and helpful. We now have a nice kitchen and are enjoying it. However, we only gave them a 3 out of 10 because the rating asks whether we are satisfied and would recommend the company. And we are not satisfied and would only recommend them with a warning to beware. Here is why: The reno started on May 19, 2022, and we were told it would take about 4 weeks. It was finished with the last cabinet installed on October 12, 2022 Our project manager, Ali, felt free to ignore or respond to our texts, emails or other attempts at communication. We never knew if or when he might answer. One day he texted that a crew was coming to work between 9 a.m. and 11a.m. They came at 6 p.m. and worked until 10 p.m. Good service means you reply to messages and show up on time. The kitchen often sat empty with no work being done. For example, the cabinets were delivered and languished in our garage for two weeks with nothing happening inside. Yet because of K & Bs payment schedule we were required to pay 90% of the total project cost by this point. Materials ordered for the job were not checked by K & B to make sure they were correct. We had picked 3 colours to make an attractive backsplash design and only one colour was delivered. K & B blamed the tile company but we had to settle for what was available in-house. Internal communication at K & B was poor. For example, Ali did not know that the backsplash tiles were missing and called suddenly wanting to do the tiling on Canada Day. The companys typical response to complaints was to blame the supply chain for errors and delays. The supply chain did not prevent K & B from communicating with us; it did not prevent making a realistic work schedule with completion dates; it did not prevent checking on the correctness of ordered materials. When the reno was mostly done and the appliances moved to their locations, they left gouges in our recently laid hardwood kitchen floor. Ali promised to send his floor guy over to do repairs. Well, we are still waiting for that to happen as our messages are ignored. It looks like we will have to pay for the repair ourselves. We find the many 10/10 ratings for K & B a puzzle and wonder if these ratings are above board and from real clients. This company has skilled trades people working for them and the quality of materials (if and when you get them) is good. But communication, responsiveness, scheduling and organization are terrible. Hence we gave them 3/10.

After receiving a few quotes we went with Brian and Home Painters because they were so well organized, responsive to communication and set up for brick staining and outside work. The crew of Dean, Julian and Mark were great, professional, polite, accommodating to changes and above all they did an excellent job on the house. We now have a beautiful dark blue brick bungalow with white trim and are very pleased.

Imran again saved the day with his quick response and dedication to quality work. We use our gas fireplace a lot in the cold season and I knew it probably needed some major work. Well it did and Imran rebuilt and replaced the failed ignition and regulator components and gas supply and cleaned the system, carefully checking his work every step of the way. We are very pleased as usual.

We have used Imran before and again he came through for us in the busy pre-Christmas season when everyone wants to have a working fireplace. The gas fireplace is the only heat source in our finished basement and when it stopped working I called Imran. I called him Sunday night and he was waiting in his car when I arrived home from work on Tuesday. He remembered the previous work he had done, completed the parts replacement and cleaning and provided an assessment of what we are likely to face with a 16 year old fireplace. We are very fortunate to have Imran as a skilled tradesman that we can count on to meet our needs quickly and professionally.

Oscar replied promptly to my inquiry and repaired my 15 year-old unit and then tested all my speakers to make sure the problem was solved and the wiring was correct. I recommend him highly. Walter

On a cold Saturday in February our gas fireplace, the only heat source in the basement family room, conked out. The switch no longer worked and the pilot wouldn't light. I called Imran on Sunday afternoon and he came over the next day, a holiday Monday, to have a look. He replaced the switch, fixed the pilot, cleaned and checked everything and greatly improved the flame quality and overall appearance of our fireplace. Plus he was polite, with a sense of humour and was very knowledgeable about gas fireplaces. We are very pleased and highly recommend Gas Fireplace Services and Repairs.