James from North York

I purchased my appliances at Appliance Canada after researching several appliance stores. The selection is great and I was somewhat satisfied with the final price for all appliances. I received free delivery for the appliances, however later found out that Appliance Canada contracts out the delivery and unfortunately, the delivery crew is not professional at all. My hardwood floors in my kitchen were horribly scratched despite taking precautions to protect my floors with mats. When I called Appliance Canada, I was told there is nothing they could do because I should have told them at the time while they were there before signing off. However, I did not think to remove the mats as I would have expected the delivery crew to know what they are doing. In future, I would opt to pay for delivery as the damage caused to my floors far exceeds the $150 delivery would have cost in the first place. Customer service after purchase not so great and I most likely will purchase my appliances elsewhere in the future.

Purhcased a lovely double sink bathroom vanity at Union Lighting & Furnishings. The store is large with a wonderful showroom. There are several products to choose from and you can get great design ideas here. The staff is very helpful and the store is reputable. Unfortunately, once I picked up my vanity, I checked it over and it had several scratches on the front. I did not want it because of this and they offered me a full refund. Great company to deal with and no problems with refunds or exchanges. I selected another vanity and when I picked it up and inspected it, it was find with no scratches. This store is reputable, modern has a great selection and easy to do business with.

Purchased a sauna for my bathroom reno at Costco. Selection was not as great as a Sauna distributor, but that is because Costco carries only a few select, high end prodcuts and I know if Costco carries it, the quality has to be good and I was more than right. This sauna is of great quality and looks fabulous in my new bath. Next on the list is flooring for the basement and I know I will be purchasing the floors from Costco. Will add photos once the renovation is completed.

Taps has a great showroom with several products on display. I was told by a friend to visit the store for great quality products and purchased a nice looking faucet for my bathroom. Unfortunately, the faucet was defective and when I returned to have it exchanged, was told I could not exchange it because it was no longer available. Taps has a good store where you can get a lot of great ideas. I would visit the store to help with your design ideas but once you decide on a product, purchase the item elsewhere. You could find the same products at another store that will provide the support and customer service for the product that taps does not.