Had a puddle of water beside my water heater. Called J&S for service. I knew it was overpriced by I didn't want to call around. They sent a salesman disguised as a plumber who was immediately perplexed by the water and began telling me I needed a new water heater. He quoted me what I suspected was a high price for a new one. After doing a little research I realized my suspicions were correct, I will get a new water heater but for a more reasonable price from someone else. I would not recommend J and S for water heater problems because you are paying them 150 dollars + tax for a "service call" when in reality you are paying them to come to your house and try to sell you on an overpriced product. I also enjoyed that the salesman mentioned the water heater came with a free inspection of the furnace and air conditioning (a 200 dollar value he said, WOW!) , which no doubt would mean more things that J & S could replace at a high cost. I hope in the future J & S will realize that many customers aren't as gullible as they might think.
- Approximate cost of services:
- $155.00
- Company Response
We hire fully trained, professional technicians who provide our customers with solutions to their problem which they take the time to explain in detail. We don't subscribe to pressured sales tactics, all customers sign off on any work before it is performed to ensure they understand the work to be performed and costs associated with that work. We treat all of our customers with the utmost respect.