Billing and Simple Account Updates
AN ONGOING DISASTER! Alarm was initially in my brothers name who moved out 3 years ago. Spoke to a representative, and even had my brother call to confirm this product would be in my name, Submitted change forms and thought everything was ok - WRONG - My brother gets a call from a collections agency saying that we owe over $400 an apparant RANDOM number that can not be verified. Its been 30 mins, and I am STILL on the phone waiting for a manager to provide an explination...
- Approximate cost of services:
- $169.00
- Company Response
Hi Ryan, Thanks for writing us. At AlarmForce, we strive to provide the best home security available on the market and take all of our customer feedback seriously. We definitely appreciate all of your concerns and would invite you to voice them in detail with our customer care team customercare@alarmforce.com. This way, we can improve our customer service in the future while also attempting to escalate any of your outstanding issues. - T.H