Really disappointed with them. Technician came on 02 Aug. 2014, determined that timer is to be replaced and QuickFix will order the part, it should arrive in 5 to 6 days. I paid half the money at that time. A week passed no one called from QuickFix. I called the office and was told part has not arrived. Kept on calling, same story after 15 days. I could never talk to a supervisor, I was always told they is not in. The girls were of no help, just kept saying we are waiting for the part. Finally the part arrived after 17 days and the machine was fixed on 20 Aug. 2014. I will not recommend this company at all.
- Approximate cost of services:
- $380.00
- What could this company do to improve their services?
- Customers should be able to speak to someone who is more knowledgeable and can track the part.
- Any advice to offer fellow homeowners facing a similar project?
- Do not call QuickFix, rather call an independent technician, who can get the part much quicker. When I searched, the part was available in a Mississauga warehouse, but since I had already paid half the money to QuickFix and had no option but to wait for their part.
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.