*******WORST CUSTOMER SERVICE EVER****. I spent close to $7000 in the store for renovations. on my first trip i spent $5500 for hardwood and then went back to buy additional $ 1100 laminate for the basement. On the first order we got it delivered and they charged us 120 including taxes. when we ordered laminate the lady there who claimed to be the GM of the store said that could not be true and there is no way that they have charged us 120 including taxes. As much as i didn't like it i did not care about 20 30 dollars so we decided to have it delivered. They charge us $150 for the second delivery. First we kept waiting the whole day for the driver to call. every time we called them they said oh the driver will call you and let you know when he is suppose to drop the stuff. I had to wait 6 hours before the driver even called me. as this was my project house and i did not reside there it was very difficult for me to wait the whole day for them to tell me the time of the drop off. on top of that when the driver came because we had a storm that day, he refused to deliver the goods because the driveway was not "clean enough" i had cleaned the area where it was accessible for him to drop it off and could be taken in but he refused to listen to any of my suggestions. THE DRIVER THEN THREATEN US TO LEAVE THE DELIVERY ON THE ROAD AS HE SAID ITS NOT HIS JOB. i was baffled by the response. i had paid him $150 for delivery for what, $10 gas ride to drive the product here? i could have done that my self. we told the driver to take the stuff back as we don't want it anymore. when we went to return the products the same GM lady who was courteous at the time of the sale was rude and she asked for 15% restocking fee. we told her that she never mention to us that there is a restocking fee. "HER RESPONSE WAS THAT IS NOT MY JOB YOU SHOULD HAVE ASKED ME WHAT THE RETURN POLICY IS." then she calls a guy named vince who was worst than her. and his attitude suggested that he does not care what is going on he will not do anything to solve the matter. They told us they they will not refund the shipping cost and take the 15% restocking fee. as i didnt wanna lose $300 for no reason. I HAD TO PICK UP THE LAMINATE MY SELF IN MY CAR EVEN THOUGH I HAD PAID THEM $150. when we were done we had some boxes unused which we went to return. and the salesman by the name was Jas was rude and implied that we were not telling the TRUTH to them and there is no way that we took extra just to be safe.. at the time of the sale the lady who claimed to be GM just wanted to finish the sale and kept pushing us to do the transaction quickly and she told us that we should take extra just in case it becomes short or they store runs out of it. and at the time of the return when we told this to the salesman Jas he said we must have taken it for a bigger area and now we just want to return them. Moral of the story.. Make sure you know what you are getting into when you go there to shop. *************Beware People.. this store only cares about your money once the money is paid good luck getting the service. I WILL NEVER SHOP AT THIS LOCATION AGAIN AND WHOEVER I KNOW IN THE RENOVATIONS BUSINESS WILL DEFINITELY HEAR MY STORY.
- Approximate cost of services:
- $6,500.00
- Company Response
We are very sorry that you feel this way and that you decided to post this negative review, especially after all of our efforts to accommodate you and make you happy. As you know, we delivered to you in the midst of one of this winter's huge snowstorms. Our driver gladly ventured out in the dangerous conditions to ensure that you would have your hardwood when convenient for you. When he arrived at the house the driveway was covered by about three feet of snow. It was impossible for the truck back up on the driveway to unload. Even though it is the customer's responsibility to ensure that the driveway is accessible for deliveries, our driver went above and beyond and even offered to clean the snow himself if you would provide a shovel, but you did not. Thus, our driver had no choice but to return the order to our warehouse. We did our part to try and deliver but could not without your cooperation and had to come back a second time when the driveway was finally clear. It is therefore not fair to expect us to not collect a delivery charge for both trips. As to the extra amount purchased, you had measured and provided the area of floor to be covered and we supplied the appropriate square footage. We relied on what you told us. All Brampton Hardwood Floors staff and management tried their best to help you, even when your tone became belligerent and abusive. It is unfortunate that you feel this way but we always remain ready to speak with you anytime to try and address your concerns.