I had a custom sofa made through the Urban Barn Heritage location. I hadn't measured and we had to send the piece back to the warehouse when it wouldn't fit in our condo elevator.. I thought I'd be out $2700. When we went in to speak to them about it Sia was very sympathetic and helpful even though it was our mistake. She got us in contact with the regional manager Penny. She was one of the best customer service/shopping experiences either one of us has ever had (particularly after furniture shopping around Calgary at other places). She was very accommodating, more than fair, and warm (as was Sia). Beyond our good experience with our mistake, they made our first time furniture-buying experience very pleasant and helped a lot.
- Approximate cost of services:
- $3,000.00
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