Our rental water heater has been proclaimed legally dead by the service technician after 13 years of service. we started looking around for advice and reviews on the different types water heaters. spoke with three companies including this one plus the pushy rental company that owns the broken water heater. I spoke with Rafal and gave me a quick rundown on our options, but since a lot of the technical terms were foreign to me he offered to visit our home the same day i made the initial phone call and assess our layout and make the proper recommendation based on our needs. he was very punctual and took the time to explain to us in layman's terms the best options for our household needs. we appreciate that we didnt feel like we were being sold more expensive models that was more than what our household needed. he let us know that he was fully booked for the next day but since that would mean that we would be left without hot water for the weekend, he took the time to make changes in his schedule to fit us in for next day installation. the next day, he was punctual as usual and took great care in making sure that no damage was done to our home while he was removing the old, broken tank and while he was installing the new one. he even noticed a small leak in our HVAC system and offered to fix it at no extra cost. he works efficiently and well within the timeline he provides. He provided us with quality and superb service and would highly recommend him and his company to anyone who needs HVAC servicing or to those who are sick and tired of the endless rental charges from these pushy door to door companies.