Steve Gardner from Airdrie

Your basement development is probably the single most expensive investment you will make as an addition to your home. I would like to share my Planit builders experience. I see a lot of 10 score reviews on here and I hope that after reading this review people actually go back and check the quality they have or are paying a premium for. I used the reviews on here as a bench mark, I wish I had not, I actually wish I had taken the next most expensive quote and bought a hot tub with what I would have saved. I paid for a top quality (as sold by the salesman) professionally finished basement, I did not in my opinion receive what I paid for. I took my complaint to the BBB but because Planit builders offered to come back in and try to repair the NEWLY FINISHED BASEMENT the BBB was obliged by its own guidelines to accept and close the case. Question is, would you let them back in to your house? Especially if Ryan and Patrick had stood and told you it would not look as good as it does now?? They did offer a $1500.00 payment instead of repairs for problems that they estimated it may take up to a month to fix, I declined this offer. I have out of level ceilings/door frames, bendy walls, lop sided bulkheads, out of square door frames, lump in the ceiling, out of square corners, base boards with gaps in the corners, cabinets with extreme trims to hide variances, paint finishes you can see through, you can see through the door shut in one picture in to the bedroom, WITH THE DOOR CLOSED, the door frame to the bathroom is coming away from the ceiling in another picture and so on. They offered to repair the bulkhead or give me a $350 credit as you will see in one of the emails attached to this review, this was after both of the owners had come to see the basement. Please note that everything was acceptable to them and within ANHW guidelines....They are not members of this program!! I understand they let the framer who did my basement go, wonder why?? Was he not up to the job? On one of the pictures hopefully attached you will see the first page of my estimate, 610sq ft with a charge of $25,528 after it. This is the cost of materials and labour to complete the sq footage, look further down, you want a bedroom? Thats another $1800, second page, You want a bathroom? Thats $6500 more and so on and so on. Everything is an extra all 7 pages of it. Do I use my basement? Yes. Am I happy with the quality? No. Was it worth what I paid? Definitely not. Are there cheaper and better alternatives? Yes. Would I use again or recommend Planit? No. Planit offers everything when the salesman is sitting with you, there are lots of certificates (you will see them all), they can get you the perfect basement at a cost which is fine by me if they can deliver, they did not. People, go down stairs and look closely at what you received/ are receiving. You are paying a premium, expect premium. Thanks for reading, good luck. Steve. I would like to thank Chloe for her response and Planit did indeed complete the BBB correspondance which included offering to 'repair' the BRAND NEW BASEMENT DEVELOPMENT. Simple fact is that they went for sign off in the condition that is obviously sub-standard, couple that with the fact that I tried very hard to work with Planit but when the guys who would oversee the repair dont feel the repair would look as good as the original job it makes you very cautious about doing anything with them. I stand by my original comment that there are better value higher quality (first time) contractors available. Straight, square, plumb and level, basic building quality expectations. Expect better for the premium. #PlanitFail Steve.