I took 3 kitchen chairs in to be reglued and refinished in Jan. 2013. They looked great. However, the joints were separating by December. The website says "Many minor damages can be fixed and this is included in our prices. It is best to point them out when they arrive so that we can fix them prior to priming. Major damage may be fixed with a special product by our expert sanding technicians for an extra cost." I paid the extra cost, and written on the work order in two places was reglue all spindles.
Ms. Hamilton responded to my complaint, "We are a professional spray shop and we also do our best to provide additional services such as repairs. It is explained that we are not a carpentry shop so we can't guarantee any carpentry repairs such as regluing. As I can't anticipate how furniture is used it is difficult to guarantee.
If you would like to return the chairs for us to reglue, you would more than welcome. It will be difficult as the chairs are now painted, but we will do our best. If it is a simple repair we will do it for free. If it is a more timely repair and touch ups of the paint is needed, then we will charge a fee of $25 plus hst.
So, she would not expect a chair to be sat upon?
Nowhere was it explained that the re-gluing was not guaranteed.
So, by her own admission, she cannot do the job, but will try again, and if she damages the chairs in the process, I get to pay her yet again. I will have the work done by someone who is qualified.
She has appeared to have removed the word "restore" from most of her website and advertising.
Perhaps Beachmom should have put in a complaint to the BBB.
