BEWARE OF UNRELIABLE AND UNPROFESSIONAL SERVICE! I booked an appointment with Brian for a half a truck junk removal for my condo. I rented the service elevator for $25, provided a $500 security deposit and took a day off of work. They did not show up and avoided my multiple calls and voice messages the next following days. It was only until I called with a different number did Brian pick up. He told me he would "look into it" and call me the next day. Of course I didn't hear from him. I've never experienced such HORRIBLE service. HIGHLY UNRECOMMENDED. DO NOT WASTE YOUR TIME AND MONEY!!!!
- Approximate cost of services:
- $160.00
- Company Response
Thank you for review. I am sorry to hear that you were not satisfied with our customer service. Unfortunately, the weather conditions this year have caused a number of challenges in our business. The day of your removal was no exception. We had below freezing temperatures, icy conditions and a number of road closures from the previous storms in Toronto. We attempted to complete all our scheduled appointments that day unfortunately, mother nature intervened. We attempted to reach a number of occasions the day of the appointment but had no luck. I spoke with you the day after to reschedule your appointment for our next available time however, you were not interested. We work with all our customers to meet their requirements and schedules. Hopefully, we can be more flexible to accommodate unforeseen circumstances in the future. Brian