I consider The Master Craftsman to be a totally disreputable company that I would not recommend to anyone. From the salesperson, the customer service personal, the manager and owner I received total disrespect and dishonesty. After signing a contract and having my table picked up by them last August(08) I had to pick up the table personally some 8 months later when The Master Craftsman totally ruined the original appearance and refused to refinish it again as stated in the contract. They promised 100% satisfaction! The second company where I took the table completed the work in one week with immaculate perfection. This incredible experience with The Master Craftsman cost us headaches, much stress, loss of sleep and time(8mo) and hundreds of dollars in loss. I would strongly suggest that you save yourself the agony of doing business with The Master Craftsman.
- Approximate cost of services:
- $4,000.00
- Company Response
To Paul: After investigating this situation in great length with our production team I am unsure what The Master Craftsman could have done differently. Originally, The Master Craftsman refinished your table and leafs to match your chairs. You felt the colour did not match. Although, this was debatable we offered to refinish the table and leafs again – no questions asked – in an effort to please a valued customer. Before proceeding we decided to create a sample of the stain and shine you envisioned for your table. The sample was created, you and your wife viewed it and approved it. All other items were completed to match the sample. Upon second delivery, a new issue was raised. You did not “like” the naturally occurring highlights, although, these are inherent to your table and were part of the sample. This confounded the production team and the owner. We offered to refinish your items a THIRD time, at cost. You refused, somehow believing we were at fault for refinishing your items to match a sample you approved and admitted did match the sample you designed. It is no surprise the second refinisher had little trouble pleasing you. It was inevitable after the amount of counselling and trouble shooting The Master Craftsman did for you and your wife. We understand that regardless of how far we go to please all of our valued customers, a minority of such cannot be satisfied despite numerous attempts to do so. Thank you