Marlon Hoyte from North York

From booking the appointment to the final handshake after the move, everything was handled with the professionalism and polish that you would expect from this brand. The gentleman I dealt with over the phone, Joe, was friendly and courteous. This was the first move I have ever paid for. He was very good at explaining the policies and conditions of the move and making it feel more like a conversation instead of just exposition. Everything was handled and tailored to my needs. For instance, I could not start the move on the hour because I had to drop the kids to school in the morning, so they tailored this start time to suit my availability. Little things like that mean so much! If the booking was any indication of how the move was going to go, it was going to be a great experience -- and it was! Once it came to moving day, I met with Don and his team. Everyone was very personable and went to great lengths to make sure I was comfortable. Again, the little things mean a big deal in a move. They were polite and any personal problems or attitudes that you would associate with movers (as is the stigma) were not present here at all. Not only was everything handled with all the care and empathy that you would want, but they worked great together as a team, and that is truly hard to find. Now I sit and think about it, they treated me like family and that was truly beyond my expectations! No move is without its problems and challenges. Turns out the place I was moving to only had one elevator which the property owner was aggressively insisting to not put the elevator on service! This could have easily been used by the hired movers to increase the move time ergo increase their final pay. This was not the case at all. Don professionally communicated with the property owner, came to an mutual agreement for how the rest of the move will be completed and it was done in record time! They did not even take a break! There is no way any other company would have handled these challenges with the professionalism, care and teamwork that Two Small Men With Big Hearts did that day. I wanted to move again just to have that experience. They are highly recommended!