Ms. S. from Toronto

I had to call this plumbing service because my condo Board has deemed this company to be the ones to call for the specific purpose of installing a regulator cartridge into the shower tap. I read the reviews posted here, told my condo manager that I would like to use someone else but the response was that it is necessary to use New Water Plumbing. All I needed done was the installation of the cartridge. New Water Plumbing told me the rate for labour and for the part and asked me for my credit card number to hold the appointment. The work was done quickly but for some unexplained reason the plumber decided I needed a new shower head. I wasn't home at the time so I did not see nor speak to this plumber while he was in my home (my roommate was there simply to let the plumber in). Without having a call from the plumber, the new shower head was installed and billed to me. Why the shower head has anything to do with the temperature of the water is beyond my comprehension. Why a new shower head needed to be installed is also beyond my comprehension, considering the shower head was perfect and functioned exactly as it should. The first thing I did was contact New Water Plumbing to complain. I was told someone would get back to me. Four hours later, there was no return call. I decided to contact my credit card company so that they would put a stop to the charge New Water made on my credit card. Luckily the transaction had not been posted yet. I then called New Water Plumbing but since it was after regular business hours I had to leave a message with the answering service. The next day, there was no call from New Water Plumbing. I called them during my lunch break to complain again. I was again told that someone would get back to me. The shower head left by New Water Plumbing is not necessary and is not being used. Obviously, I am still waiting for this company to make things right.