MMP

In November, we began having issues with our furnace and sent HomeStars a request for a contractor. The first contractor that contacted me couldnt come right away until a few days later. A few hours later DP Air Solutions contacted me and came within a few hours this was on a Sunday - when checked the furnace appeared to be healthy. A few weeks later the same issue returned, so I contacted DP Air and Dmitri returned and discover that the heat exchange was causing the problem and spent some time performing a thorough maintenance, but he did tell me there is no guarantee on how long the furnace will last and I should consider replacing it because the type of furnace we have has a life span of about 15 years. And he told me pricing on the brands of furnace he carries. Since we had an idea of the costs, we started to prepare just in case the furnace failed. It failed shortly after, so we decided to go ahead and get it replaced - it was obvious after 14 years that furnace reached its useful life and no longer functional. The good news is - 24 hours later our furnace was replaced and up and running. We are quite pleased with the exceptional, instant service Dmitri provided. He provided us with good advice on installation and information about the different brands of furnace he carries. This made it easy for us to proceed and replace the furnace.

The technician repaired our 8 year old Kenmore washing machine-- it was not draining water.. He made recommendations, and explained on the repair. He suggested and moved the machine a little closer to drainage attached to the utility sink and told us to only use the manufacture hose and remove the extension that caused the issue. And he explained that the machine will be much more healthier. He also adjusted the feet so that the machine remains stable during the spinning.

We are pleased with Safetech’s customer service. Safetech installed and setup the Alexor wireless system. This system is user-friendly compared to the eleven year old one we had before with another security company.