Joanne from Milton

BUYER BEWARE.... We moved into our home which needed a replacement of the back sliding door and enhancement of the front door. Loyal Seal was the first company I called for a quote. Stan came and gave us a quote and I informed him that even though I liked his verbiage on warranty, policies, and follow up on service and product, I would still have to get quotes from other companies for comparability. I got 4 other quotes of which Loyal Seal was NOT the cheapest but Stan made me feel comfortable so I reached out to him and he matched my low quote on August 6, 2013. THAT WAS THE LAST TIME I HEARD FROM STAN!!! The sliding door and front door were installed on August 28, 2013 but within days we noticed deficiencies. My husband called Stan's cell phone repeatedly to let him know we needed someone to come out and take a look. STAN DID NOT RESPOND. On September 9 I sent a text message to Stan with a picture of one of the discrepancies to which STAN DID NOT REPLY. My husband called again on October 1....NO REPLY. I then called the main line on October 24 and spoke to Sonia letting her know my address, name and issues and Stan was not getting back to me. She let me know Mirella would call..... I told Sonia that I was VERY irate in that I didn't have to go with Loyal Seal but Stan gave a nice song and dance and now was not backing up the product/service. I gave them some time (from Oct25-Nov4) to follow up as I was going in for surgery...NO CALL BACK DURING THAT TIME. I called again on Nov 4 in which they AGAIN took my name, address, and issue information and said they would pass the information to Mirella. Mirella called me back on Nov 6 and asked that I send pictures via email. I did on Nov7... Mirella called me back to AGAIN confirm what the issue was and said she would contact Stan. I called back on Nov 14 as to that date, NO PHONE CALL, NO RESOLUTION. On Nov 18, I called for the last time and said that I have been calling for two months and have gotten the run-around and if I didn't hear back by EOW Nov22, that I would be putting in a formal complaint with the BBB. Mirella called back on Nov 18 and said she passed my file to another company that would be following up on a service visit. She also said if I don't hear from them to call her back. I should not have to call her back. Loyal Seal should be following up on issues, not the customer.....TO DATE I HAVE NOT HEARD FROM THIS OTHER COMPANY OR LOYAL SEAL... I have formally put in a complaint with the BBB. I would NOT recommend this company to anyone as from this experience, I feel that they will take the sale, however, will not follow up on any service or product issues. They seemed very unorganized; as I had to give my information EVERYTIME I called.