Justin from Fort Saskatchewan

I had my troughs replaced in the spring after booking at the Reno show. The job appeared to be ok until the first hard rain. The gutter on my garage was angled the wrong way causing a great amount of water to spill out of the wrong end of the trough and to pour onto my driveway and into my back entrance of my house. I emailed and telephoned Marni and was promised that someone would be out to look at it. Nobody ever showed and every email or phone call about the problem and was met with a story of being very busy, sickness, installers quitting. I was very patient and told Marni that my major concern was having it fixed before the snowfall and winter as all that water would turn to ice and create a major slipping hazard for my family. I asked for an honest answer and that if Mr Exterior would not fix their own install problem that I was willing to hire another company to fix it as it had to fixed before winter. Again , another promise a few weeks ago to be out the next week. Nobody showed and no phone call from Marni. I have now hired another company to fix the angling of the trough. it was a repair that took 2 guys about an hour to do and cost me additional $ to fix. Today ,Nov 22 2013, I have sent my 17th email to the company. This one let Mr Exterior know that I have fixed the problem by hiring and paying another company to fix their work. Marni you should be embarrassed. The countless emails and phonecalls that were made by me and the many stories and false promises that were made by you. If anyone would like to contact me for more info please feel free. I have saved every email that can confirm my review. I highly recommend taking your business elsewhere. Nov26 update-- Marni is sorry for not being able to fix the install mistake in a timely manner . It has been 7 months!!!!!! Marni has offered on this site to "see what she work out" if I give her the receipt for the work done to fix the problem. That is difficult when she still does not respond to email or phone calls. Marni the cost for 2 men to come and fix and reinstall the trough was $200.