A. Lee from Edmonton

I have had my Atlantis for 5 years now and still love it. My boyfriend and I use it on a regular basis. When it had a leak I found the service department to be very helpful. Despite what other people may be saying, I found the service employees to be very sincere in wanting to help me out. They walked me through a service request online and had someone out to look at my spa as soon as possible. I would recommend the service department of Polar Spas to anyone needing help with their hot tub. Being a business owner myself, I think people just need to be more understanding that they are a small business with limited staff and are doing their best to help their clients.

I hired Metropolitan Movers in October to help me with a residential move. Long story short, the movers sent to me completed most of the job satisfactorily and were polite/courteous enough but not as professional as the website claims their movers to be. However, due to major struggles in moving my King sized mattress I was left with highly visible bumps and ridges in my $3000 mattress that were clearly not there prior to the move. Because of this I had to file a damage complaint which has gone nowhere as it took about 3 weeks for them to even acknowledge my claim and to which I simply received an email telling me to get in touch with the local moving coordinator John (who actually works for RM Transport & Hot Shot Ltd. and is subcontracted out by Metropolitan Movers). Before even talking to John, he has since sent me a rather scathing and defensive email saying that there is no validity to my claim. John even went as far as accusing me of making an unwarranted complaint for "my own materialistic gain" and saying that he abhors any customers that make unwarranted claims against their company and will fight aggressively on behalf of the company if need be. Claiming that he runs an honest business that has never had a complaint before, I find it rather amusing that he did not bother to contact me first to discuss the matter with me in hopes of truly investigating my complaint instead of jumping to very accusatory conclusions about the customer (me). For those of you that are looking for movers in Edmonton area, DO NOT hire Metropolitan Movers as they simply broker out the jobs to smaller local moving companies like John's and do not actually support their moves as claimed with insurance as listed on their website. My complaint was simply passed on to deal with the local company leaving a customer with a legitimate concern with nowhere to turn. I had originally hired Metropolitan Movers because of their website claims that all moves had ample insurance coverage in case anything goes wrong and that all of their movers are ensured to be highly trained and professional and this is not the case. My advice would be to find a local company on your own that you truly feel you can work with and trust as this has been the most appalling customer service experience I have dealt with in a very long time.